Contact Us – Healio.ng
We Want to Hear From You
At Healio.ng, we take user feedback seriously. Whether you have a question about one of our tools, a suggestion for a new feature, a report of a bug or an error, or simply a comment about your experience on the platform, we encourage you to reach out. Every message we receive is read by a real person, and your input directly shapes the future development of the site.
How to Contact Us
The most reliable way to reach our team is through email. You can write to us at:
contact@healio.ng
We aim to respond to all inquiries within two business days. During periods of high volume, it may take slightly longer, but we will always get back to you.
You can also use the contact form on our website at healio.ng/contact. The form sends your message directly to our team and includes all the information we need to respond appropriately.
What to Include in Your Message
To help us address your inquiry as efficiently as possible, please include the following information when you contact us. For general questions or feedback, simply describe your thoughts in as much detail as you like. For bug reports, please include the name of the tool you were using, a description of what went wrong, the type of device and browser you were using, and any error messages you may have seen. For tool suggestions, please describe the problem you would like the new tool to solve and any specific features you think would be valuable.
The more detail you provide, the better we can understand your situation and respond helpfully.
Business and Partnership Inquiries
If you are interested in partnering with Healio.ng, advertising on our platform, or exploring other business opportunities, please reach out through the same email address. We are open to collaborations that align with our mission of providing free, privacy-first tools to Nigerians. Please include “Partnership” in the subject line of your email so we can route it to the appropriate team member.
Media Inquiries
For media inquiries, including requests for interviews, comments, or information about Healio.ng, please use the same contact email with “Media” in the subject line. We are happy to provide information about our platform, our mission, and our approach to building tools for the Nigerian market.
Response Times
We are a small team committed to providing quality support. Our standard response time is within two business days. If your inquiry is urgent, please indicate this in your message, and we will do our best to prioritise it.
Please note that we observe Nigerian public holidays and may have slightly longer response times during these periods. We appreciate your patience.
Our Location
Healio.ng is proudly based in Nigeria. Our team operates remotely from various locations across the country, which allows us to stay connected to the diverse needs and experiences of our users. While we do not maintain a public physical office, our digital presence is always open, and we are committed to being accessible and responsive to everyone who reaches out.
Privacy of Your Communication
Any information you provide when contacting us—your name, email address, and the content of your message—is used solely for the purpose of responding to your inquiry. We do not share your contact information with third parties, and we do not add you to any mailing list without your explicit consent. Our full privacy practices are outlined in our Privacy Policy page.
Frequently Asked Questions
Before contacting us, you may wish to check whether your question is addressed in one of our other resources. Our blog contains detailed articles on the topics our tools address, including guides on CBN transfer fees, data plan optimisation, freelance pricing, online privacy, and more. Our individual tool pages include “How to Use” sections and frequently asked questions that answer many common inquiries. Our Privacy Policy and Terms of Service pages provide detailed information about how the platform operates.
If you cannot find the answer you are looking for in these resources, please do not hesitate to contact us directly. We are here to help.